Privacy Policy

Last Updated: December 5, 2025

HoosierRoofCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a Facebook/Instagram Lead Form, or interact with us in any way.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit a Lead Form via Facebook or Instagram
• Request a quote or estimate via our website
• Contact us via phone, email, or our contact form
• Schedule a service appointment

This information may include:

• Name and contact information (phone, email, address)
• Property information and roofing service requirements
• Photos of your property (if submitted for estimates)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, and pages visited. This helps us improve our user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide roofing estimates, inspections, and repair services
• Communicate with you about your project or appointment
• Comply with legal obligations

SMS/Text Message Communications

By submitting your phone number via our web forms or Facebook Lead Ads, you consent to receive text messages (SMS) from HoosierRoofCare regarding your project, estimate, or appointment. Message and data rates may apply. Message frequency varies based on your project status.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties.

SMS Consent & Phone Numbers

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We may share non-mobile information with trusted third-party service providers who assist us in operating our business (such as CRM software or email hosting), provided that those parties agree to keep this information confidential.

4. Data received via Facebook/Meta

When you submit a lead form via Facebook or Instagram:

• We collect only the data fields you explicitly agreed to share (Name, Email, Phone, etc.).
• We use this data solely to contact you regarding the roofing services you expressed interest in.
• We do not sell this lead data to third parties.

5. Facebook Data Deletion Instructions

According to the Facebook Platform rules, we provide a way for you to request that your data be deleted. If you have submitted your data via Facebook Lead Ads and wish to have it removed from our systems, please follow these steps:

1. Send an email to support@hoosierroofcare.com (replace with your actual email).
2. Subject Line: "Facebook Data Deletion Request".
3. Please include the email address or phone number you used to submit the form.
4. We will delete your data from our servers within 30 days and send you a confirmation email.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access. Your data is stored in our secure internal systems and is accessible only by authorized personnel.

7. Your Rights and Choices

You may contact us at any time to:

• Request access to your personal information
• Request deletion of your personal information
• Opt-out of SMS: You may opt-out of SMS communications at any time by replying "STOP" to any message you receive from us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.